Part-Time Call Center Agent (Home-Based) at World Vision Venezuela
Do you want to contribute to transforming the lives of vulnerable children while working from the comfort of your home? Join World Vision Venezuela as a Part-Time Call Center Agent, a role that combines professional growth with a meaningful mission.
About World Vision
With over 70 years of global impact, World Vision focuses on helping vulnerable children overcome poverty and experience fullness of life. Inspired by Christian faith, World Vision operates in nearly 100 countries with a staff of over 34,000.
Key Responsibilities
As a Call Center Agent, you will:
- Respond to and address inquiries: Handle petitions, complaints, claims, and suggestions (PQRS) from beneficiaries, ensuring adherence to organizational guidelines.
- Manage applications and tools: Administer the PQRS system following accountability standards and organizational policies.
- Support operational development: Perform additional tasks as required to support World Vision Venezuela’s operations.
Required Education and Skills Education
- Bachelor’s degree in social sciences, humanities, or economics.
- Specialized studies (courses, diplomas) in human rights, children’s rights, public relations, or communications.
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Knowledge and Competencies
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- Expertise in child and youth participation: Familiarity with youth movements, social campaigns, volunteer programs, and the legislative framework for children’s rights.
- Representation skills: Ability to represent the organization in external spaces and engage with stakeholders effectively.
- Social media proficiency: Strong command of social platforms and virtual tools for mobilizing social engagement.
- Communication skills: Exceptional verbal and written communication abilities.
- Computer skills: Proficiency in Microsoft Office.
- Basic English: Spoken and written competency.
- Willingness to travel: Availability for both domestic and international travel as needed.
Experience
- At least 2 years of experience managing participation processes, campaigns, volunteer initiatives, social communications, and mobilization at local and national levels.
- Proven experience in managing social media platforms for engagement and advocacy.
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Applicant Requirements
- Location: This position is open only to local applicants in Venezuela.
- Work Type: Remote and part-time.
Why Join World Vision Venezuela?
- Be part of an organization that is making a global difference in vulnerable children’s lives.
- Gain hands-on experience in child advocacy, social mobilization, and communication strategies.
- Enjoy the flexibility of working remotely while contributing to impactful change.
How to Apply
Ready to join a mission-driven organization? Submit your application now by visiting the World Vision Careers Page.
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